Channels with Company Auth

This guide walks you through setting up a channel in Konnect when the channel requires Company-level Authentication. With Company Auth, you can authenticate once at the company level to manage multiple stores using the same credentials.

Initiate Configuration

1. Navigate to Channels
   • In the left-hand navigation, click Channels → All Channels.
   • Locate the Live or Configured channel you want to configure and click the Configure button.

Account Details

On the Account Details tab, you provide essential information and configure key settings for the channel.

1. Enter a unique Account Name for this channel.

2. Configuration Controls

   • Order Sync: Toggle if you want Konnect to automatically fetch orders from this channel. You can also select the date from which you want orders to start syncing. Orders created before this date will not be fetched.
   • Return Sync: Toggle if you want to manage returns from this channel in Konnect. You can also choose the date from which returns should start syncing.
   • Product Mapping: Toggle to allow Konnect to map and update product attributes (like SKUs, titles, descriptions) between this channel and Konnect.
   • Inventory Sync: Toggle to keep stock levels updated in real time.
   • Inventory Reconciliation: Toggle to allow Konnect to detect and resolve any mismatches in inventory between the channel and Konnect.
   • Shipping Type: This will be pre-populated based on the channel’s supported configuration as either Ship by Marketplace or Ship by Seller.

Configure Locations

1. After submitting the Account Details, navigate to the Locations tab. Here, you must validate your company-level credentials to access location mapping.

2. Once your credentials are validated, Konnect fetches all the locations associated with your company.

You will see a list displaying each location with columns such as Location Name, Location Code, Channel Location ID, and Status. Use the search bar or filters (All, Active, Inactive) to locate specific locations quickly.

3. For each location, enter the corresponding Channel Location ID (the identifier used by your channel for that warehouse or store). To map all Konnect locations to one channel location, you can click Apply to All.

4. Toggle each location’s Status to mark it as active or inactive.

If you have multiple locations, you can enable Bulk Edit to update Channel Location IDs or statuses in bulk.

Submitting & Going Live

1. Ensure that each location you wish to sync is toggled, set to Active, and has the correct Channel Location ID.

2. Verify that the Account Name and Configuration Controls under Account Details are correct.

3. Click Submit once you have reviewed the channel configuration. After submission, the channel will appear under your Configured Channels list.

Editing a Configured Channel

If you need to modify the configuration settings or temporarily disable an account:

1. Navigate to Channels → Configured Channels → Edit.

2. On the Account Details tab, adjust any configuration controls you originally enabled, such as:
   • Order Sync (and adjust the Order Sync From date, if needed)
   • Return Sync (and update the Return Sync From date)
   • Product Mapping, Inventory Sync, and Inventory Reconciliation

If you wish to inactivate the entire account, simply use the toggle at the top right of the page.

3. Switch to the Locations tab to manage each location associated with the channel account. Here, you can:
   • Remap Channel Location ID: Update the external channel’s identifier as needed.
   • Set Buffer Stock: Configure a reserved quantity for each location to prevent overselling.
   • Toggle Location Status: Set each location's status to Active or Inactive based on your needs.

4. Once all required changes are made, click Submit to update the configuration.