Channels Overview
Channels in Konnect represent the various platforms and systems through which your brand—or multiple brands—can receive and manage orders, returns, inventory, catalog, and product pricing. Konnect unifies these platforms into a single dashboard, simplifying the management of orders, inventory, returns, and more. These include:
Marketplaces
Third-party e-commerce platforms where sellers can list and sell their products
Webstores
Your brand’s own online storefront for selling directly to customers
ERP & WMS
Business systems to manage order, returns, inventory, and warehouse operations
POS
Point-of-sale systems used in stores to handle sales, returns, and in-store inventory
Inventory Consumer
Systems that consume inventory data via FTP/SFTP to sync stock levels across channels
Custom
Specialized channels built to match your unique business needs
If you are new to the concept of an OMS (Order Management System), think of it as the central hub that collects orders from all your sales channels and streamlines fulfillment, shipping, returns, and inventory management across them. You can learn more about Fynd OMS at https://www.fynd.com/oms.
Accessing Channels
- Navigate to Channels
- From the left-hand navigation bar, click on Channels.
- You will land on the All Channels page, which displays a list of available channels you can integrate with.
- All Channels & Configured Channels
- All Channels: Displays every channel your organisation can connect to, including both channels you have already configured and those you have not yet set up.
- Configured Channels: Shows the channels you have already set up. You can manage or edit these at any time.
- Filters and Search
- At the top of the All Channels page, you will find filter buttons for Marketplace, Webstore, POS, ERP/WMS, and Custom. Use these filters or the search bar to quickly locate a specific channel by name, country, or status.
Status Labels
- Live: These channels are active and ready for configuration. Clicking Configure allows you to start the onboarding process for that channel or set up multiple accounts if needed.
- Configured: These channels are already connected to Konnect and will be labelled as “Configured”. Using Configure, you can configure a channel anytime (for example, to set up multiple accounts).
- Upcoming: These channels are not yet available for configuration as we are currently working on integrating them with Konnect. For the latest updates, please reach out to your Konnect admin.
If you do not see a channel you are expecting, please contact the Konnect support team for assistance.
Channel Authentication Types
Konnect supports two main ways to authenticate and connect a channel:
Company Auth
Authenticates at the company level, providing access to multiple stores within the same company using a single set of credentials.
If your brand has multiple sub-brands or stores that use the same main account details — like one vendor code for all stores — Company Auth helps you manage them and their stock from one place.
Store Auth
Authenticates at the store level, meaning each store requires its own credentials to connect.
If each store or location operates somewhat independently (i.e., has its own inventory) or has unique login details. For example, different franchise outlets each with separate vendor codes or email credentials.
Now that you understand how to access Channels, the difference between Live, Configured, and Upcoming statuses, and the two authentication types, you are ready to configure a channel in Konnect. Continue to the next section—Configuring a Channel—to learn the step-by-step process for connecting a channel using either Company Auth or Store Auth.