Order Processing on AJIO

Pulse OMS

Pulse OMS is a dashboard that stores use to fulfill orders. Fynd provides the stores with the dashboard and, in this document, we discuss the steps sellers need to follow to fulfill an order from marketplaces.

Login to Pulse OMS

1. Click on the Login button on pulse.fynd.com.

2. Enter your credentials and log in. If you don’t have an account, you will need to register.

Shipment Processing

After logging in, click on Order Manager in the top right corner of the screen to access the Orders home screen.

• Navigate through the tabs to check orders in different processing stages.
• Use the date filter to view orders within a specific date range.
• Search for orders using details such as Bag, Shipment ID, Customer email, etc.
• Clicking an order reveals detailed information.
• Action items allow you to confirm or cancel orders, report issues, and view order history.

Order Confirmation

After receiving an order from the marketplace, the seller must confirm or cancel the order.

• Before Confirming: Verify product availability and ensure the product is in a saleable condition.
• If Unavailable/Not Saleable: Click Cancel. The order will then be auto-reassigned to another store.

Once an order is Confirmed, it will be in Locked status. No further actions can be performed on a locked order.

Billing and Invoicing

After order confirmation, process billing and invoicing as follows:

1. Click on the Confirmed tab to view the order.
2. Since AJIO is a B2B2C system, scan the product in your POS system.
3. Enter all the required billing details.

1. Click the link to open and view the Purchase Order (PO) Invoice.
2. Click the arrow under the order details to view customer details.
3. Select the mode of payment on your POS.
4. Enter the bill number generated by your POS system into the Invoice No box on the OMS.
5. Click the Save button next to update the invoice number for the order.

Order Packing

To print the invoice, shipping label, and for packing, follow these steps:

1. Click on the To be Packed tab on the home screen.

   
   Figure 5: Order Packing
   

2. Place the invoice inside the package with the product.

3. Affix the shipping label on the top of the package so that it can be scanned by the delivery partner during pickup.

4. Once the order is packed and ready, click on the Packed button.

5. Download and print the invoice by clicking the buttons provided below the Packed button (invoice downloads are available in A4, A6, and POS sizes).

Manifest & Dispatch

The manifest contains the consolidated shipment invoices for orders handed over to the logistics partners. To generate a manifest, follow these steps:

1. Click on the Ready for Dispatch tab and then click on Manifest.

   
   Figure 6: Manifest
   
   
   Figure 7: Export
   

2. Click on Download.

   
   Figure 8: Download Manifest
   

3. Print two copies of the manifest:

   • First Copy: Stamp the store and sign it, then hand it over to the delivery partner.
   • Second Copy: Record the delivery partner’s details (name, phone, company name, employee number, signature, pickup date).

4. Once the package is handed over, go to the Ready for Dispatch tab and click Dispatched.

   
   Figure 9: Ready for Dispatch
   

5. The order will then move to the History tab.

Order History

To view the order history, navigate to Home > History.

Return Order Management

1. Navigate to the Returns tab to check for any order returns.

   
   Figure 12: Returns
   
   
   Figure 13: View History
   

2. To accept returns, click on Return Accepted.

3. If the package is damaged, fake, or wrong, do not accept the return. Instead, escalate the issue to the AJIO team.

Request RTO

After the RTO order is delivered, it will appear in the Returns tab. To request an RTO:

1. Click on Request RTO.

   
   Figure 14: Request RTO
   

2. Enter the Forward Order Number and Forward Shipment Number, then click Submit.

   
   Figure 15: Submit
   

3. The order will now appear in the Returns tab; you can accept it by clicking Return Accepted.

Escalations

For any issues related to the dashboard or order processing, follow these steps:

1. Click on Report an Issue.

   
   Figure 16: Report an Issue
   

2. A window will pop up where you can select your issue from a dropdown list.

3. Select the issue, set the priority, provide a brief description of the problem, and click Submit.
   You can track the status of your escalation in the escalation lane.

Operations Guidelines

1. All the product needs to be packed under the CCTV camera and in the proper packaging material provided by the FYND team or Brand.
2. Do not confirm the order till the time the product has been physically checked at the store and is in a saleable condition.
3. All the orders needs to be fulfilled/confirmed within 4 hours (max time) of order reflecting on the dashboard. Best practice is to check your dashboard once every hour. Delay in order confirmation or processing will lead to delay in delivery.
4. If the product is in damaged/fake/used condition click proper pictures and email it to the AJIO team.
5. If the packaging of the product is damaged/tampered then do not accept the bag from the delivery partner. Click pictures and escalate but do not accept the product.