• Fynd Seller is an omnichannel platform by Fynd that provides unique integration of online, offline, logistics, and data across a single value chain.

• The Pendency report summarizes orders that have been placed but are not yet packed or dispatched.
• Fynd sends this report to the stores to remind them to fulfill these orders (orders must be in a packed status before the processing time, or the marketplace will penalize them).

• The order dashboard displays:
  • Bags confirmed
  • To be picked
  • To be delivered
  • Orders cancelled
  • Return and RTO details
• It shows the order processing data summary for the last 30 days.

• Locked orders or shipments are those that do not have the desired status or required information for processing.
• Such orders are marked as locked by Fynd, and the seller cannot perform any actions on them until the issues are resolved.

• Order creation may fail if the store/SKU is not mapped or if the inventory is not live on the Fynd Platform.

The Fynd OMS comprises the following sections:

• Order Manager:
  Displays all orders and their stages (new, confirmed, to be packed, ready for dispatch, and escalations).
  Navigate through individual tabs for detailed order information.

• Exports:
  Check and download bulk invoices and manifests for orders.

• Returns:
  Shows orders that are in transit as returns and those received as returns.

• History:
  Provides order history with search functionality by order ID, invoice ID, shipment ID, return ID, etc.

• Operational Metrics:
  Displays overall metrics including store pendency, delivery partner pendency, returns, and inward pending details.
  Navigate to individual tabs for specific details.

• Order Metrics:
  Shows detailed order information such as orders placed, bags cancelled, pending store, pending delivery partner, in transit, delivered, RTO delivered, returned, and lost/deadstock.

• SPF stands for Seller Protection Fund policy.
• This policy outlines the platform's approach to handling returns of products sold or proposed to be sold by Reliance under the Dropship model.

Refer to the following document: AJIO SPF Policy

• The following metrics are considered:
  • Rejection percentage
  • Aging
  • Seller cancellations
  • SLA breach percentage
  • Order success rate