Troubleshooting Guide

Credentials Issue

Symptoms:

• Sync failures, connection timeouts, or authentication errors

Causes:

• Invalid credentials
• Expired tokens
• Connectivity issues

Fix:

1. Validate credentials in Configured Channels → Locations
2. Check internet settings
3. Resave credentials to refresh the token
4. Contact Fynd Support if the issue persists

Order Sync Failures

Symptoms:

• Missing, delayed, or duplicated orders

Causes:

• Misconfigured sync settings
• API lag or system errors
• Incorrect credentials

Fix:

1. Ensure the Order Sync toggle is ON and the sync date is correct
2. Cross-check the order in the FirstCry portal
3. Use Force Create Order in Orders → Failed Orders

Inventory Sync Discrepancies

Symptoms:

• Mismatched inventory across systems leading to overselling or underselling

Causes:

• Buffer stock misconfiguration
• Sync errors
• Inactive locations

Fix:

1. Audit inventory across both systems
2. Check Inventory Logs for any sync errors
3. Adjust buffer stock and trigger reconciliation manually
4. Confirm the item is active, the location is mapped, and Inventory Sync is ON

Product Mapping Issues

Symptoms:

• Products not listed
• Incorrect product data displayed

Causes:

• Missing or incorrect Product IDs
• Inactive status

Fix:

1. Check the Channel Mapping tab for unmapped SKUs
2. Validate and correct FirstCry Product IDs
3. Use auto-mapping or upload via bulk file if needed

Order Status Update Failures

Symptoms:

• Order status not syncing to FirstCry

Fix:

1. Update the status manually in the Orders tab
2. Use bulk update tools for multiple orders

Seller Cancellation Not Working

• FirstCry shipments must be canceled directly from the FirstCry Vendor Panel.

Emergency Protocol

• Critical issues (major outages, sync failures): Contact Fynd Support immediately
• Operational issues (minor errors): Log a ticket and implement any available workarounds